Royal Caribbean’s Radiance of the Seas is still docked in Seward, Alaska, four days after her September 8 sailing was canceled due to an issue with the vessel’s engines. While it is rare for an entire sailing to be canceled because of a problem with the propulsion system, it’s not unheard of. In fact, Radiance of the Seas experienced a similar propulsion issue in March of 2018, when her 11-night Australia cruise was cancelled due to an Azipod problem.
The good news is that Royal Caribbean is stepping up to the plate for guests who are disappointed by the cancellation. The line has announced that all canceled passengers will receive a 100% future cruise credit to be applied to another sailing of their choice within one year. Additionally, Royal will reimburse non-refundable travel expenses, such as flights, hotels, trains and rental cars.
Radiance of the Seas sails to Alaska and the tropics on itineraries that allow guests to see breathtaking glaciers, soak up the sun and sample new flavors in a variety of restaurants. Unlike the company’s newest ships, which are packed to the brim with cutting-edge technology, Radiance of the Seas is an older, smaller ship designed to explore off-the-beaten-path destinations. Nonetheless, she is still a delight for travelers who want to be dazzled by at-sea adventures. Onboard, guests can participate in piano sing-alongs, enjoy orchestral performances and dance to live music. Families with kids are welcome to take advantage of nursery services or the staff-run Ocean Adventure area, while adults can relax in a lounge, get a massage or take in a show.